Technology Support Specialist

Technology Support Specialist I or II Colorado Mountain College Spring Valley Glenwood Springs Please go to: www.coloradomtn.edu/employment for more information. Under the supervision of the Director of Technical Support Services, the Technology Support Specialist I is responsible for providing technical expertise in supporting personal computers, Macs, instructional technology, and other hardware including networking, telecommunications, and video streaming conferencing equipment. Appointed to work at specific sites and performing as part of the IT Technical Support Services Team, he or she will provide assistance to end users, including software installations and assistance, hardware and software support, and diagnosing hardware and software problems. The Technology Support Specialist I will also instruct, support, and advise students, faculty and staff on methods and procedures in the usage of instructional technology (instructional computer labs, digital audio/video technology, video streaming, and Smart classroom technology), software and other related technology used within an academic learning environment. *Technology Support Specialist I or II may be hired, depending on candidate qualifications. View/download job description including hiring salary range: Technology Support Specialist I or Technology Support Specialist II Pre-requisites for Position (Qualifications Standards) Education and Experience sufficient to meet the rigors of the position. Examples may include a High School Diploma/GED and four years of PC/Mac and/or network support or related work experience; Associates Degree from an accredited institution and two years of PC/Mac and/or network support or related work experience; Bachelors Degree from an accredited institution in computer science or related IT field with one year of PC/Mac and/or network support or related work experience; or equivalent education and experience that will provide the necessary knowledge, skill and abilities to perform the functions of the position. Desirable: A+ hardware/software certification or degrees in technical or related field. Special Skills or abilities related to position: Advanced knowledge of PC and Mac environments, hardware and software Advanced knowledge of instructional hardware and software Kno