Help Desk Technician - (Day an

NY Creates is a leading research and development hub as well as a commercialization facilitator in advanced digital, analog, and power technologies. NY CREATES is seeking Help Desk Technicians to service our multi building facility at the Albany Nano Tech Plaza. We have both day and night positions available. Night positions come with a $6,000 stipend paid out in four $1,500 increments quarterly. Job responsibilities include, but are not limited to: Troubleshoots Information Technology systems when an employee, users, vendors, business partners, and affiliates reports a computer problem. Respond to these problems and questions over the phone or in person. Performs regular checks to ensure that all systems are functioning properly. Administers the creation, deletion, modification and reinstatement of user names and passwords for all employees, users, vendors, business partners, and affiliates who use the systems. Reset passwords and unlock accounts for all employees, users, vendors, business partners, and affiliates who use the systems. Identify and organize Help Desk tickets according to priority and forward tickets to engineers and techs. Create training material and train employees, users, vendors, business partners, and affiliates who report problems and have questions about systems, network, hardware, and software. Create documentation for Help desk ticket while talking to an employee, users, vendors, business partners, and affiliates who report a computer problem. Install, modify, and repair end use peripherals (e.g.; Desktops, Laptops, Printers, smartphones, and scanners. Install, modify, and repair software and operating system updates on end use devices. Help with the conversions when new systems are purchased and installed by employee departments, vendors, business partners, and affiliated company. Other reasonable duties as assigned. Requirements: Minimum Requirements for Help Desk Technician Has the ability to quickly learn and use new technologies, as well as how to integrate them in with an existing system. Demonstrates effective problem solving and analytical skills. Shows patience and understanding when working with other employees who struggle to master new technologies. Has the ability to work calmly a