Chief Guest Officer

Interested candidates must apply directly to our site: https://www.metrolibrary.org/about-us/jobs We are growing! Are you? Do you want to become an integral part of our future growth? Are you an experienced and motivated public service leader with a vision and passion for providing exceptional guest services? Do you want to lead and experience successful growth in Guest Service with strategic opportunities and capabilities? Do you want to work in a professional environment guided by the following Core Values: People First - We prioritize people in our decision making. Equity, Diversity, and Inclusion - We break down barriers, celebrate differences and create a culture of belonging. Integrity - We are honest and accountable for our work. Innovation - We listen to the needs of our communities and imagine and discover new possibilities. Respect - We treat others the way that we want to be treated. If so, we have a fantastic opportunity for you to join our Executive team as the Chief Guest Officer (CGO) for the Metropolitan Library System (MLS) in Oklahoma City, Oklahoma. MLS is a growing library system that provides educational and recreational information and community engagement for over 800,000 residents in Oklahoma County. In the fall of 2023, we are building our 20th location, with the potential to add 2-3 new locations in the next few years. With over 5.4 million in-person Guest experiences provided last year, MLS makes an impactful and positive difference in our local communities. We are looking for someone that can harness strong community and resource support to strategically position MLS for long-term growth. As the CGO, you will play a crucial role in designing and implementing world class, quality experiences for MLS guests by: Training, developing, and leading Guest Services staff. Creating and deploying innovative strategies that enhance Guest experience values. Developing and maintaining positive relationships with community partners and stakeholders. Working with other library leaders to shape policies and procedures that prioritize Guest experiences for the growing, diverse communities that MLS serves. This is an exciting opportunity for a visionary with initiative to make a